16 Oct 2026 · Vanshikha Sharma

This policy explains when you can cancel, return or get a refund for BramhKamal's reports, consultations, puja services and products. It forms part of our Terms and Conditions. Please read it before you buy.

1. Scope and General Principles

1.1 Who we are. BramhKamal is operated by Vanshikha Sharma, trading as BramhKamal, Jaipur, Rajasthan. We expect to move to a registered entity in December 2026; this policy will then apply to that entity (see our Privacy Policy, Section 10).

1.2 Our approach. Many of our Services are personal, time-based or digital. Once we have started or delivered them, they cannot be taken back. We refund where we have not delivered what you paid for, or where the fault is ours.

1.3 Quick summary.

1.4 Your rights under law. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot be waived.

2. Reports and Other Digital Products

This section covers kundli, Lal Kitab, career, couple-matching, baby-name, name-correction, dosh and other reports, and any downloadable or digital item.

2.1 No cancellation or refund. Digital reports cannot be cancelled, returned or refunded once the order is placed. Reports are prepared specially for you, and work begins as soon as we receive your payment and details. By placing the order, you accept this.

2.2 After delivery. Once a report has been delivered, it cannot be returned or refunded. Reports are personalised and cannot be "un-delivered".

2.3 Delivery time. Each report page states its delivery time. Sundays and public holidays are excluded. Delivery times are estimates. If there is a delay, we will still deliver the report as soon as we can, and a delay does not entitle you to cancel or get a refund. The only exception is if we are unable to deliver the report at all, in which case we will refund you in full.

2.4 Wrong details. We prepare reports from the date, time and place of birth, names and other details you give us. If you give wrong details, we cannot refund. We will, however, prepare a corrected report once for a small fee if you tell us within 24 hours of placing the order.

2.5 Errors on our side. If a report contains a calculation or typing error that is ours, we will correct it and send you the corrected report free of charge.

2.6 Dissatisfaction. Astrology is interpretive, and we do not refund because a report does not match your expectations or because you disagree with an interpretation. For name correction and name analysis, if you are not satisfied with the suggested names, we will rework the suggestions once, based on your feedback, at no extra cost. No refund is given in that case.

2.7 Digital products. Downloadable or access-based products cannot be returned once downloaded or accessed. Gift cards, if offered, are non-refundable.

3. Consultations: Cancellation, Rescheduling, No-Shows and Service Issues

3.1 Rescheduling by you. You may reschedule a booked consultation once, free of charge, if you tell us at least 12 hours before the start time.

3.2 No cancellation or refund. A booked consultation cannot be cancelled or refunded once the booking is made. Your only option is to reschedule once under 3.1. If you miss the session, 3.3 and 3.4 apply.

3.3 Joining on time and grace period. Please join at the exact booked time. We allow a grace period for technical problems or small delays: 5 minutes for a 30-minute session and 10 minutes for a 60-minute session. After that, the session counts as a "no-show". A session also counts as a no-show if you join but cannot take part (for example, you are somewhere the consultation cannot go on).

3.4 No-show fee. To book a new slot after a no-show, you must first pay 50% of the original consultation fee. This covers the time we blocked and the preparation already done. The fee is non-refundable and must be paid within 48 hours, or you lose the right to rebook. A new appointment is confirmed only after we receive payment.

3.5 If we cancel or miss the session. If we cancel, or the astrologer does not join within 10 minutes of the start time, you may choose a new slot at no cost or a full refund.

3.6 Emergencies and force majeure. For a no-show caused by events beyond reasonable control, such as natural disaster, war, pandemic, government action or other unforeseeable and unavoidable events, we may, at our discretion, waive the no-show fee and let you rebook. Please send us proof where possible.

3.7 After the session has started. Once a consultation has begun and the astrologer has given guidance, no refund is available for the time used. If a technical failure on our side cuts the session short, we will give you the remaining time or refund it pro rata.

3.8 Quick question service. For "ask a question" services, once a question is received, an astrologer is assigned to it and the fee is non-refundable. If you do not receive an answer within 3-4 days (excluding Sundays and public holidays), you may choose a full refund or suitable compensation. Please give correct contact details and check your spam folder.

3.9 Dissatisfaction with advice. We do not refund because an outcome did not match what you hoped. Our guidance is interpretive and not a promise of results (see Terms and Conditions, Section 6).

4. Puja Services and Physical Products: Damaged, Wrong, Returns and Exchanges

This section covers puja services, puja kits, yantras, books, and similar items.

4.1 Damaged, defective or wrong items. Inspect your parcel on delivery. If an item arrives damaged, defective, tampered with or different from what you ordered, write to [email protected] within 48 hours of delivery with your order ID, clear photos and an unboxing video (recorded before opening the package, where possible). If approved, we will send a replacement or refund you in full, including the original shipping charge, and we will arrange the pickup at our cost.

4.2 Change-of-mind returns. You may return an eligible product within 7 days of delivery if it is unused, unopened, in its original packaging with all tags and accessories, and you wrote to us within those 7 days. Your return shipping cost is deducted from your refund. Shipping charges you paid on the original order are not refunded.

4.3 Non-returnable items. The following cannot be returned except under 4.1:

• gemstones, rudraksha, rings, jewellery, bracelets and any wearable made or sized for a person, because of the risk of swapping with fake or lower-quality items
• consumables and perishables, such as samagri, incense, oils, food items and magazines
• items marked "Sale", "Final sale" or bought at a discounted price, unless damaged or wrong
• items used, opened (other than to inspect), damaged by you or missing parts
• gift cards, downloadable products, reports, consultations (see Sections 2 to 3)

Please check the product page or ask support if you are unsure whether an item can be returned.

4.4 Natural variation. Colour, texture, size and origin of natural products vary. This is not a defect and is not a ground for a return.

4.5 How to return. Write to us first and do not ship anything back until we approve and give you a return address. Send proof of purchase. Use a trackable service, and consider insurance for items over INR 10,000. We cannot guarantee the safe arrival of returns you send.

4.6 Inspection and partial refunds. When we receive your return, we will inspect it and email you to confirm receipt and to approve or reject the refund. We may grant a partial refund where the item shows signs of use, is not in its original condition, is missing parts for reasons not due to us, or is returned late.

4.7 Exchanges. We replace items only if they are defective or damaged on receipt, and only if you tell us within 48 hours and the item is available. Items must be returned in original condition, including packaging.

4.8 Gifts. If an item was bought as a gift and shipped directly to the recipient, the refund goes to the purchaser's original payment method, because we refund only to the account that paid.

5. Cancellation of Orders by You and by Us

5.1 Cancelling a product order. You may cancel a physical product order before it is dispatched, for a full refund. After dispatch, Section 4 applies.

5.2 Cancelling a Service. Cancellation of reports, consultations and pujas follows Sections 2, 3 and 4.

5.3 Cancellation by us. We may cancel an order, fully or partly, in the cases listed in Section 3 of our Terms and Conditions (for example, stock shortage, pricing or listing error, suspected fraud, or an undeliverable address). We will tell you, and refund everything you paid for the cancelled part in full.

5.4 Orders cannot be changed after dispatch. If you want to change the address, please write to us at once. We will try, but cannot guarantee, to change it before dispatch.

6. Refund Process, Timelines and Mode

6.1 Approval. We review each refund request and email you the decision within 4 working days of receiving everything we need. For returned products, we decide after we receive and inspect the item.

6.2 Refund timeline. Approved refunds are sent within 7 to 10 working days of approval, to the original payment method.

6.3 Original payment method only. We refund only to the card, UPI ID, wallet or bank account used for the payment. We cannot refund to any other account. Where a refund to the original method fails, we will contact you for a lawful alternative.

6.4 Bank delays. The time your bank or card company takes to post the credit is outside our control. If you have not received the refund after the stated period, first check your bank account, then your card company, then your bank. If you still cannot find it, write to us with the refund reference and we will help.

6.5 Deductions. Where this policy allows, we deduct return shipping, no-show fees and charges for parts of the Service already delivered. Payment gateway fees are not deducted from refunds for our own errors or cancellations.

6.6 Coupons and discounts. A refund is for the amount you actually paid. Coupons or credits used are not refunded as cash unless we cancel the order.

6.7 Taxes. Where a refund includes GST, we will adjust the invoice as the law requires.

7. Non-Refundable Situations

We cannot refund in these cases, except where the law requires otherwise or where we are at fault:

• You gave incorrect or incomplete information, including birth details, names, address or contact details
• A report was ordered or delivered, a consultation was held, or a puja was performed as booked
• You did not join a consultation, subject to Section 3
• The outcome, prediction or remedy did not match your expectations
• You changed your mind about a non-returnable item
• A product was used, opened, damaged by you, or returned after the allowed period
• A "Sale" or discounted item was not damaged or wrong
• You refused delivery, or the courier could not reach you because of a wrong or incomplete address, in which case we may deduct shipping charges
• You violated our Terms and Conditions, or we ended your access for abuse or fraud
• Delays or non-performance caused by events outside our control (see Terms and Conditions, Section 13), where we offer a reschedule instead

8. How to Raise a Request, Escalation and Contact

8.1 How to ask for a refund or cancellation. Email [email protected] or message us on WhatsApp at 8000947441, with:

• your name and the phone number or email used for the order
• your order or booking ID
• what you want (cancel, reschedule, return, replace or refund) and why
• photos or an unboxing video, if the item is damaged or wrong

8.2 What happens next. We will acknowledge within 48 hours, and tell you the decision as set out in Section 6.

8.3 Escalation. If you are not happy with the decision, write to our Grievance Officer: Vanshikha Sharma, [email protected], in Jaipur, Rajasthan. We will acknowledge within 48 hours and aim to resolve within one month. You can also use the process in Section 14 of our Terms and Conditions, and approach the consumer commission or the National Consumer Helpline.

8.4 Changes to this policy. We may update this policy from time to time. Changes apply to orders placed after the update. Last updated: 16 October 2026.